2. Understanding Client Requirements
• Scope of Project • Quantum of
Work • Timelines Involved •
Resource Planning
As far as the transition
of Teleradiology processes from clients to InteGlo is
concerned, we believe that this is the key phase. Once
we get an inquiry, our sales team will interact with
the clients to understand the scope of the project.
We will also understand the quantum and specific type
of work involved and map it to radiologists and delivery
infrastructure. We also consult with the client to implement/upgrade
the technology infrastructure necessary for the successful
implementation of the proposed solution.
2
The Pilot
Processing of Initial Samples
1. Non
Disclosure Agreement
2. Processing of Initial Sample
2. Client Validation •
Quality of Processed Sample
Next, we process the
initial set of samples during this pilot phase. The
samples can be processed for either initial reporting
or final reporting. This facilitates the assessment
of our reporting quality and turnaround times. The samples
are processed after we enter into a Non Disclosure Agreement
with the clients.
During the third phase, we submit a
detailed proposal and implementation roadmap to the
client, which covers all aspects of the Teleradiology
project and its transition. We also draft the SOP (the
Standard Operating Procedure) of the reporting process,
which is the basis on which the radiologists assigned
to the process execute the work. The process is ready
for execution once we enter into the service contract
with our clients and the receipt of the initial advance.
4
Execution & Delivery
1. Process
Execution (Reporting on the Radiological Images)
2. Continuous Process
Improvement
Before we start the
execution and delivery phase we orient the entire team
about the client’s specific requirements with
regard to quality and processing time. The in-house
Quality Control (QC) teams assigned to the process works
on continuously improving the process and make it more
efficient. Once the process is transitioned, we continue
to provide the client regular feedback to ensure efficient
delivery.
Our Teleradiology Transition Process